Sauna Shipping: What to Expect
Outdoor Sauna Manuals
Production lead times vary from season to season. Give us a call at 231-796-9999 for a current estimate for when your sauna will ship. On the day your sauna ships, you will receive an email notification which will provide the carrier and tracking number. When the shipment arrives to your region, the carrier will call you to arrange a delivery appointment. If you will be away and unable to receive delivery, we recommend making arrangements for someone to receive delivery on your behalf.
The freight charge you pay includes delivery curbside to your home; the carrier will offload your order with a lift-gate to the curb at the end of your driveway*. Examine the exterior of the shipment when it arrives. The sauna will be packaged, wrapped, and banded on a single pallet. You can maneuver the pallet with the aid of a pallet jack, or you can disassemble the pallet and move each item individually. We recommend having at least 2 individuals available to accept delivery.
In the rare instance the carrier determines that delivery cannot be made due to isolation or other specifics of your location, you may pursue other options. One possibility is to arrange a smaller delivery truck through a third-party carrier. The arrangements can be made by Almost Heaven, but you will be responsible for any added costs if they are incurred. Another option is for you to pick up the sauna from the local terminal. Most saunas can fit onto a pickup truck or small trailer, and the travel time to the terminal is typically between 1-2 hours.
If the customer refuses the sauna delivery without pursuing the options listed above, the customer will be held responsible for the return shipping costs and any related costs. Likewise, any re-delivery or storage fees incurred will be charged to the customer. If you have any questions or concerns regarding delivery to your location, it is advised that you discuss them with your Almost Heaven Saunas representative at the time of order.
*Excludes cabin saunas and larger barrel saunas
Almost Heaven Saunas will accept return of products within 30 days of receipt for a full refund. Product must be returned in original packaging and at buyer’s expense. Credit will be given upon inspection of the product to insure all items are included and in good condition. To arrange for return, contact Spa Plus Inc. (231) 796-9999
Sauna Shipping & Owner's Manuals
Spa Plus Inc.
PLEASE HAVE A LICENSED ELECTRICIAN WITH A COMPLETE KNOWLEDGE OF LOCAL CODES DO ALL OF THE WIRING FOR THE SAUNA. And please follow the specific heater manufacturer’s installation instructions that arrived with your heater.
Here is some helpful information to pass along to your electrician in order to get your sauna up and running:
The sauna heater will require 220v and must be hard-wired to the electrical box.
If your sauna comes with a 4.5kw or a 6.0kw heater, it will require a 30-amp breaker and 10/2 wire, unless it is positioned more than 30 feet from the breaker in which case it will require 8/2 wire.
If your sauna comes with an 8.0kw heater, it will require a 40-amp breaker and 8/2 wire.
Your sauna also comes with an LED light that will plug into a standard 110v outlet.
Your electrician will drill a hole in the wall of the sauna below the heater for the conduit. All of the wiring will come into the sauna through this hole. In a barrel sauna, it can also come up through the floor below the heater.
Heater owner’s manuals can be found on our website, or you can contact us and ask us to send you one.
How efficient are the sauna heaters?
Because they run on 220v of electricity, draw less than 40 amps of power, and are constructed from high-grade sections of softwood that are almost an inch and a half thick and provide excellent insulation, Almost Heaven Saunas are quite efficient. Good news for your energy bill.
How long will it take to heat up?
Heat up time is largely dependent on the ambient temperature surrounding your sauna and your desired temperature. It’ll heat up faster in, say, 75F versus 35F weather, and it’ll heat faster to 160F versus 190F. However, a good rule of thumb is that the sauna will reach 165F in 30–40 minutes and 190F in less than an hour.
Sauna Electrical Requirements